1. How long will it take for me to get my product?
We do have most of our products in stock. If this is the case, your items will be shipped as soon a we receive your payment. But due to our wide range of items and different glass colour options, some items are ‘made to order’. You know what they say about quality taking time, so please allow up to 5 working days for manufacturing of all LOVE Collection,GEOMETRIC Collection & CURATE Collection products should the item you ordered not be in stock.
Please allow up to 15 working days for manufacturing of all GOLD Collection & PLATINUM Collection products as this is a longer manufacturing process that is affected by loadshedding (urgh!).
Please note is that we can only really start once we’ve received payment, so the sooner we get that out of the way, the sooner we can start with your order. These lead times exclude shipping times.
For urgent orders, please get in touch and will will assist you best we can: info@adjani.co.za or 083 460 7334
2. Shipping Policy
a. We offer Free Shipping to your door for orders over R499. The Courier Guy will deliver your parcel to your home/office. This option takes between 1 and 4 working days, depending on the delivery location. We can also send your parcel to a PUDO locker of your choice, if this is a more convenient delivery option for you. For more info on how this system works, please follow this link: PUDO
b. Courier Delivery to your Door should the order total be R499 or less, your parcel will be sent to you at a cost of R75. The Courier Guy delivers throughout South Africa to your door/office . This option takes between 1 and 4 working days, depending on the delivery location. We can also send your parcel to a PUDO locker of your choice, if this is a more convenient delivery option for you. For more info on how this system works, please follow this link: PUDO
c. International Shipping is available at a cost of R800 for a small parcel weighing up to 0.5 kg. For a parcel weighing up to 1 kg it will cost R1 000. This includes delivery to your door and all customs and duty fees as well as insurance up to the value of R4 000. For more info, please send us an email to: info@adjani.co.za
d. We do have a studio in Pretoria-East, so if you’re based in the area please feel free to select Self Collect as your shipping option. We’ll let you know once your order has been completed and ready for you to collect. We love visitors – So come by to collect or browse in our little shop or to have a look at how your pieces are made😊
3. Payment Options
We like to make paying as easy as possible for you, which is why we offer a variety of payment options:
a. Payment via Payflex, a reputable buy now, pay later service. For more info follow this link: PAYFLEX
b. Secure payment gateway PayFast for payment with your Visa or Mastercard (all countries), instant EFT, Mobicred, QR code Apps, Snapscan, Zapper or RCS store card. For more info follow this link:PAYFAST
c. You can do a Direct Bank Transfer into our bank account. Our banks details will be available at checkout.
4. Returns & Exchanges
If you are unhappy with your purchase, you may contact us within 2 weeks of receiving it and we will swap the item for store credit. The purchase price is the amount you paid for the product and does not include any delivery costs. We unfortunately do not take returns on any products.
PLEASE NOTE:
– Products being exchanged must be unused, unworn and undamaged in its original packaging.
– We don’t accept any exchanges after the two week grace period.
– You will need to pay for postage when returning the item.
– You can contact us to arrange collection with our couriers at R65.
Need help?
Contact us at info@adjani.co.za for questions related to refunds and returns.
5. Sizing Guide
a. Rings
We make use of UK ring sizes. If you are not sure what your ring size is, you can visit your local jeweller to find out, or stop by our studio so we can measure you. You can follow this link: findmyringsize to calculate for yourself. If you do know your exact ring size, you can tell us under the order notes when you place your order.
x-small – G to I.5
small – J to L.5med – M to O.5
large – P to Q.5
x-large – R to T
b. Bangles/Bracelets
Our bangle sizes are calculated in diameter. When measuring, please keep in mind that the bangle needs to fit over the widest part of your hand.
Small: 6cm
Medium: 6.5cm
Large: 7cm
Our bracelets vary between 18cm and 19cm in length.
c. Necklaces
Our silk necklaces come in three different lengths, short 38cm, medium 43cm or long 48cm. Sterling silver chain lengths are available in 45cm or 50cm.
6. Taking Care of your Jewellery
None of the metals that we use are plated. We only work in sterling silver and solid brass.
As the metal is solid and not plated, the more you wear our jewellery, the cleaner it should stay. Please note, however, that brass and silver do tarnish naturally over time.
It is perfectly natural for 925 Sterling Silver and Brass to oxidise over time. (Think back to your grandmother’s luxury silver cutlery and brass ornaments, it had to be polished and maintained weekly).
There are various reasons these metals will tarnish quicker, some being within your control and others that are out of your control.Some factors that are within your control are keeping jewellery away from perfume, sulphur, skin creams, hairspray, chlorine and not bathing or swimming with your metal items. Factors that are beyond your control includes humidity, dirty air and an acidic skin ph.
In the case of your jewellery tarnishing or becoming dirty, simply clean it with a soft cloth and a metal cleaning agent such as Silvo/Brasso, a generic jewellery cleaner, or simply hot water, a sponge and soap.
Gold and Platinum detail is a surface treatment and may patina or fade depending on pH, use and exposure to chlorine. Do not use brush on Gold or Platinum areas and do not dip these areas in Silver Dip/Cleaner. You can gently wipe the area with a soft cloth to clean.
Store your jewellery in an airtight container or a zip lock bag to discourage tarnishing.
7. Repairs
We cannot take responsibility for jewellery that has been damaged due to improper care, negligence or accidental damage.
ADJANi does not take responsibility for broken chains. Chains, by nature, are extremely delicate and need to be handled with great care.
We will however gladly repair/replace items that have broken due to a manufacturing fault within a period of 3 months post purchase.
We are happy to repair your items at a nominal charge, please send an email to: info@adjani.co.za for assistance.
8. Glass Colour Options
Please clickHEREfor the Glass Info & Colour Chart that shows examples of all the Glass Colors we have available. You will be able to choose the color of each item you order. Please note that colors are sometimes out of stock while we wait for a new shipment from Italy.
9. How is the Glass Jewellery made?
The glass of each item is melted on a gas and oxygen fueled torch. Once in a molten state, it is shaped into the desired form using special tools and gravity. The glass is then cooled down slowly to room temperature and placed in a kiln to be fired for annealing. After firing, the beads are removed from their mandrels and thoroughly cleaned before it is ready to be assembled into jewellery pieces.
Gold & Platinum items are hand painted with gold/platinum lustre before it is fired in the kiln. Lustre is real gold/platinum, dissolved in an oil, when the oil burns off in the kiln, a deposit of gold/platinum is left behind on the glass.
10. Visiting us in Studio
We love visitors so come by and browse our little shop and have a look at how the pieces are made
